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亚马逊产品怎么样算侵权被亚马逊判定侵权咋办( 七 )


05店铺被投诉侵权如何申诉？
对于无法提供发票与授权证明的情况下，我们该如何组织语言去写申述信呢？
或者说，如何才能写出一封让亚马逊能接受的申述信呢？具体思路如下：
先介绍和告知自己的产品ASIN号。可以把小红旗里面的内容简短的写一下。
表明态度，说自己意识到问题的严重性，并诚恳道歉。
解释出现这个事情的原因是，比如说自己不知道对方已经完成了品牌注册。
会采取什么措施解决这个问题，可以说已经删除listing并且已经同投诉人道歉。
如何保证以后不发生类似的问题，说自己以后上产品的时候会去相关网站查询等等。
最后说一下感谢亚马逊的话之类，夸夸亚马逊也可以。
当然侵权的类型不同，相应的原因，措施都是不同的。遇到侵权，勇敢去申诉就好了。尤其是没有证明材料时，千万不要认为不可能申诉成功。

■网友
最近亚马逊的规则很大的变动，对接品牌保护做的更好了。很多卖家朋友收到了侵权警告的邮件，不知所措。先看看邮件内容吧。（实例） Hello, You may no longer sell on http://Amazon.com because of rights owner complaints about items that infringe their intellectual property rights.Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.Please email pq-review@amazon.com with the following supporting documents: -- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.-- If you are not the brand owner, provide a complete set of documentation to prove a valid supply chain.-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. -- Any additional details you would like us to know.You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.If you do not send the required documents within 17 days, we may not allow you to sell on Amazon.com.To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" or “Intellectual Property Violations” in Seller Central Help. To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).We look forward to hearing from you.Sincerely,Seller Performance Teamhttp://Amazon.comhttp://www.amazon.com——————————————————————————————如何处理呢，这里分享一些方法给大家参考！1、分析问题，介绍错误，是你的错误需要主动承认2、从多个角度介绍以后将会做什么事情去避免问题的发生，并且包装以后不会发生类似的情况。涉及到侵权的，需要把疑似侵权的listing删除并告知asin,至少写3点。5点以上更好3、打感情牌，利润需要养家糊口，需要养活公司等，博取同情。4、语义要通顺，书写要规范5、亚马逊看申诉信，最主要看信中的内容能不能真正的解决问题，一大堆废话没有用。用写bullet point的思维去写申诉信?作者 Wechat ID :KJDS_Max


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